Publication: DASHBOARD ON KEY FACTORS INFLUENCING WORK EXPERIENCE AMONG DOCTORS IN PUBLIC HOSPITALS IN KLANG VALLEY
Date
2024
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Publisher
IMU University
Abstract
Introduction: Advancement in information technology in healthcare and data visualisation should be leveraged to address the challenge of high doctor turnover, ultimately improving healthcare services for the public. The Malaysian government is currently gappling with issues related to brain drain, as highlighted by the Prime Minister during the Malaysia Madani economic development event in September 2023.
Methodology: This research has three primary objectives: (I) to identify the key factors influencing doctors' work experience in the public hospital, (2) to design a dashboard for monitoring these key factors, and (3) to validate the dashboard with associated experts. The study utilised 301 primary datasets from Hospital Kuala Lumpur and Hospital Tunku Azizah, employing a cross-sectional, convenience purposive sampling method. The focus is on sociodemographic, socioeconomic, work, psychosocial and job satisfaction factors. The study used a structured questionnaire consisting of 80 questions.
Results: Six key factors were identified through simple logistic regression (P<0.05): age group, total length of service, job position, total income, job satisfaction and burnout. Among these, job position and job satisfaction were selected as predictors through the hierarchical multiple logistic regression. The customised dashboard, designed using Tableau version 2023.2.1, provides interactive and actionable insights. The dashboard was validated by respective experts to ensure accuracy, usability, and functionality.
Conclusion: Identifying key factors and designing an interactive dashboard are crucial for understanding and improving with doctors' work experiences in public hospitals. These insights can guide government policy-making to help retain the doctors and enhance the national healthcare system.
Keywords: Doctor, Work experience, Job satisfaction, burnout, dashboard
Description
Keywords
Information Technology, Delivery of Health Care, Data Visualization, Job Satisfaction, Burnout, Psychological, Cross-Sectional Studies