Publication: ASSESSMENT OF PATIENT SAFETY CULTURE AMONG HEALTHCARE PROVIDERS IN TERTIARY HOSPITALS – A MULTICENTRE STUDY
Date
2023-01
Authors
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Journal ISSN
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Publisher
International Medical University
Abstract
Assessment of patient safety culture among healthcare providers in tertiary
hospitals – a multicentre study
Introduction: Patient safety culture is the combination of attitudes and behaviours
toward patient safety that are addressed when a patient walks into a healthcare
institution. The objectives of the present study were to identify the current level of
patient safety culture and to evaluate and correlate the healthcare providers’ (HCPs)
knowledge, attitude, and perception of patient safety culture in tertiary hospital
settings.
Methods: A cross-sectional study was carried out among the HCPs of private tertiary
hospitals, which were Sunway Medical Centre (Sunway City) and Gleneagles
Hospital Medini Johor. A structured validated questionnaire which includes Hospital
Survey On Patient Safety Culture (HSOPSC) was used to analyse the level of patient
safety culture.
Results: A total of 550 HCPs were approached and only 158 of them responded to
this online survey and the response rate was 28%. The overall patient safety grade was
rated as very good or excellent by 110 (69%) respondents. The study revealed
communication about the error (PRR=80), and organizational learning and continuous
improvement (PRR=74) were good in the study settings, whereas staffing and work
pace (PRR=28), and response to errors (PRR=40) require improvement in terms of
patient safety culture.
Conclusion: HCPs in the study settings had favourable attitudes towards the culture
of patient safety in their organization. Inadequate staffing, work pace, and lack of
response to mistakes were commonly seen that may increase the chances of errors,
which pose health threats to the patients and needs to be addressed immediately. Every
healthcare organization should address the issue of safety culture holistically.
Keywords: Patient safety, hospital survey, error reporting, private hospital,
healthcare.
Description
Keywords
Patient Safety, Hospitals, Private, Health Personnel, Cross-Sectional Studies, Knowledge, Attitude, Perception