Theses (MBA In Healthcare Management)

The integration of robotics in private healthcare pharmacies is the subject of this qualitative study, which looks at management's and healthcare professionals' perspectives, acceptability, and experiences. Key topics identified by the research include concerns, perceived benefits, generational and knowledge gaps, and widespread acceptance. This study uses phenomenology to explore the firsthand experiences of healthcare professionals and management regarding the integration of robotics in private healthcare pharmacies in Klang Valley, Malaysia. Focusing on private hospitals in Kuala Lumpur and Selangor, 11 respondents from nursing, medical, pharmacy, and management roles were selected. Participants interviewed individually to uncover insights that inform implementation strategies and address concerns. The results show that although robotic systems are thought to be helpful for improving efficiency, reducing effort, and ensuring patient safety, there are numerous concerns over cost, job security, and technical difficulties. Successful integration requires thorough and ongoing training, strong support networks, and efficient feedback mechanisms. The study emphasizes the general benefits of robots for efficiency and care quality, and it offers suggestions for strengthening assistance and training to improve the integration process in private healthcare pharmacies.